Thank you for choosing DigitBook.net! We understand the importance of a clear and consumer-friendly return policy, especially for digital products like ebooks.
Due to the nature of digital ebooks, we are unable to offer refunds for downloaded files. This aligns with industry standards for digital goods.
However, we are committed to providing you with a fair and transparent experience. We offer the following options in case you encounter an issue with your purchase:
- Full refunds: are available within 7 days of purchase if:
- You haven’t downloaded the ebook.
- The ebook is significantly different from its description on our website, including misleading or inaccurate information.
- The purchased ebook is not compatible with your device due to technical issues on our end.
- Store credit: may be considered on a case-by-case basis within 30 days of purchase if:
- You encountered technical issues with the downloaded ebook that significantly hinder your reading experience. This could include issues like corrupted files, missing content, or formatting problems that prevent normal reading.
Refunds or store credit will not be issued for:
- Ebooks downloaded after the purchase.
- Purchases made outside the eligible timeframe (7 or 30 days, depending on the situation).
- Refunds requested due to buyer’s remorse or incompatibility with the buyer’s device specifications clearly outlined in the product description.
How to Request a Refund:
- Contact our customer support team at support@digitbook.net within the timeframe mentioned above.
- Briefly explain the reason for your return request, including details like the ebook title, order number, and specific issues encountered.
- For technical issues, please provide screenshots or error messages as evidence.
- Our team will review your request and respond within 2 business days.
Please note:
- Refunds will be processed using the original payment method used for the purchase.
- Processing times for refunds may vary depending on your payment provider.
- Store credit can be used towards future purchases on DigitBook.net.
We encourage you to carefully review the product description and preview material before making a purchase. This information helps ensure the ebook meets your expectations and minimizes potential compatibility issues.
If you have any questions or concerns, please don’t hesitate to contact our customer support team.
Thank you for your understanding!
Need help?
Contact us at support@digitbook.net for questions related to refunds and returns.